The face-to-face meeting widens the therapeutic frame because it includes the journey to and from the session. (This can be viewed either as a positive or a negative, usually shifting between the two).

By attending in person, all patients know they come to a safe and dependable address and to a familiar room which they inhabit as routine.

For some patients, this provides their only place of safety.

Face-to-face counselling draws on all the senses, allowing for the full potential of non-verbal communication between two bodies; the interaction with space and objects; the temperature in the room; smells and outside noises; the silent language of entrances and exits.